IT Service Management.
Completely Free.
Forever.
A comprehensive, open-source ITSM platform with 16 integrated modules. No hidden costs. No premium tiers. Just a great tool you can make your own.
What is FreeITSM?
A complete IT Service Management platform built by an IT professional, for IT professionals. Everything you need to run a service desk, in one place.
17 Integrated Modules
From ticket management and asset tracking to a knowledge base with AI-powered chat, change management, and more. Each module is purpose-built and works seamlessly with the others.
Enterprise Features, Zero Cost
Microsoft 365 & Google Workspace email integration, VMware vCenter sync, AI-powered knowledge search, AES-256 encryption, team-based access control, and full audit trails. All free.
Make It Your Own
FreeITSM is yours to take, customise, and extend. The source code is clean, well-structured, and built with proven technologies. No vendor lock-in, no artificial limitations.
17 Modules. One Platform.
Each module handles a specific ITSM function. Together, they give you a complete service management solution.
Watchtower
Unified attention dashboard
Tickets
Outlook-style email ticketing
Assets
IT asset & VM tracking
Knowledge
AI-powered knowledge base
Changes
Change request workflows
Calendar
Events & expiry tracking
Morning Checks
Daily RAG health checks
Reporting
Logs & audit trails
Software
Software inventory
Forms
Drag-and-drop form builder
Contracts
Supplier & contract management
Service Status
Real-time service health
System Wiki
Auto-generated docs
LMS
SCORM course player
Process Mapper
Visual flowchart builder
Tasks
Kanban board & task management
System
Security & configuration
Built With Proven Technologies
No bleeding-edge frameworks that break next year. Just solid, reliable tech that gets the job done.
Ready to get started?
Download FreeITSM from GitHub and make it your own.
View on GitHubNo signup. No licence keys. Just clone and go.